Privacy policy

Welcome to ela-yam.co.il (the “Website”), a marketing landing page presenting the Ela-Yam venue (hotel, spa, and gym) and enabling prospective customers to contact us.

This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and your rights under applicable Israeli privacy law.

1) Who we are & how to contact us
Ela-Yam
Privacy contact email: info@ela-yam.co.il

2) What information we collect
A. Information you submit via the Website form:
• Name
• Phone number
• Email address
• Event date
• Number of guests

B. WhatsApp inquiries (via a WhatsApp link on the Website):
• Your phone number
• The content of your messages and any information you choose to share
We keep WhatsApp correspondence in order to handle your inquiry and manage communication.

C. Technical and usage information (cookies and similar technologies):
When you browse the Website, technical data may be collected, such as IP address, browser/device data, online identifiers, and general usage data — subject to your cookie choices via the cookie banner.

3) Is providing information mandatory?
Providing the requested details via the form (or contacting us via WhatsApp) is required for us to respond and handle your inquiry. If you do not provide the required details, we may be unable to contact you or process your request.

4) How we use information (purposes)
We use personal information to:
• Respond to your inquiry and contact you
• Coordinate a call/meeting and gather initial requirements for services/events
• Manage leads and follow up (including via email inbox)
• Improve the Website and user experience
• Measure performance and marketing effectiveness (e.g., conversion tracking)
• Comply with legal obligations, handle claims, and protect our rights

5) Sharing with third parties
We share information only as necessary to operate the Website and handle inquiries, including with:
• Hosting & infrastructure provider: Cloudways (Website hosting)
• Operational communications: email sending/receiving (leads are delivered to our email inbox)
• Meta (Facebook) Pixel: for conversion measurement, attribution and/or remarketing — subject to your cookie consent choices
• WhatsApp: if you contact us via WhatsApp, your data is also processed by WhatsApp under its own privacy policy

Processing/storage location: Certain services (such as Cloudways/Meta/WhatsApp) may process or store data outside Israel, depending on their infrastructure and operations.

6) Cookies, pixels & privacy preferences
The Website uses a cookie banner that allows you to manage categories (e.g., functionality/preferences/statistics/marketing). You can accept, reject, or customize your choices, and you can change them at any time via the “Privacy settings” option on the Website. Essential (functionality) cookies may always be active to ensure basic operation.

7) Data security
We implement reasonable and commonly accepted security measures. However, no system is completely secure and we cannot guarantee absolute protection.

8) Data retention
We retain personal information for as long as necessary to fulfill the purposes described above, and then delete or anonymize it, unless a longer retention period is required by law.

9) Your rights & how to exercise them
Under Israeli law, you may have the right to access your personal information and request correction of information that is inaccurate, incomplete, unclear, or not up to date.
To submit a request or ask a privacy question, contact: info@ela-yam.co.il
We may request reasonable identity verification before fulfilling requests.

10) Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Website and will be effective upon publication.